FAQ & shipping

SHIPPING & FAQ

Yes, all orders are sent with the Australia Post Express Shipping network. All orders over $29 within Australia and NZ receive FREE EXPRESS SHIPPING.
You must provide a safe and secure address as the courier will safe drop your parcel if you are not at home. If you do not wish to give authority to leave your parcel unattended, please let us know in the 'Notes to seller' section of the website and it will be taken to the nearest Australia Post Office.
Yes, we offer same day dispatch on all orders received before 12pm on business days. If you order after 12pm, your order will be sent the following business day.

We currently ship within Australia, New Zealand and USA (A$10 fee).
If you are based elsewhere, our official Tribe Skincare stockist Natural Supply Co (click) offer worldwide shipping.
If you enter the wrong address, please contact us ASAP by emailing help@tribeskincare.com.au with your order number or name you ordered under. If we haven't sent your parcel yet, we can easily change your address. If we have already sent your parcel, a $20 ‘return to sender’ fee will be charged (Australia Post fee).

Yes, the entire range of skincare and mineral makeup is made in Australia and the company is privately owned by Kayla Houlihan who lives in regional VIC Australia.
Yes, the entire range of skincare and mineral makeup is made using natural, plant-based ingredients including 'actives' to ensure results and anti-inflammatories which are great for sensitive skin.
We have Trial Kits available so you can try out a Tribe skin routine for 4-8 weeks and see how it goes with your skin. Check them out here (click).

Yes, the entire range is safe to use during pregnancy and breastfeeding and can assist with hormonal skin changes.
Yes, you can start your teenager on a basic skincare routine when they are 13 or when their skin begins changing from puberty. We recommend the Trial Kits as the best place to start them on a simple (yet effective) skin journey.
Absolutely! The skincare has many anti-ageing benefits and gets your skin glowing and healthy. The range focuses on the basic needs of all skin - hydration, calming and resurfacing (through exfoliation). The Brightening Vitamin C Serum is our best-selling product for anti-ageing benefits, followed by the Repairing Facial Oil.

Yes, the entire range is specifically formulated for even the most sensitive skin.
Absolutely! The skincare is suitable for everyone as it focuses on the basic needs of all skin - hydrating, calming and resurfacing. We have a Men's Bundle available here.
The best product for visibly reducing blackheads is the Clearing Anti-Breakout Serum with visible results in just 2 weeks.

The Brightening Vitamin C Serum is our best-selling product for anti-ageing benefits, followed by the Repairing Facial Oil.
If your skin is flaking, your skin's natural barrier is most likely impaired. Repairing Facial Oil can assist with this in as little as 2 weeks, strengthening and protecting your skin.

So good! Liquid foundations are a common cause of breakouts and blackheads. The Mineral Makeup does not clog your pores and can even help speed up the healing time of current breakouts.
Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

The mineral makeup blends with your natural skin to match a variety of skintones. The below options will help you choose your shade.
Option 1: Each shade has photos of real customers wearing that makeup so you can see which one is the closest match for you.
Option 2: Email a photo of yourself in natural light (with or without makeup, just let us know) and a colour matching expert will let you know your perfect shade.
Photos can be sent to help@tribeskincare.com.au and remain confidential.

We do not accept returns, so we suggest that you begin with the Trial Kit to see how the range works with your skin before purchasing the full-size skincare.

If you have not been issued a tracking number, we can refund your order for change of mind.
If you have received your tracking number, we cannot refund your order.

SHIPPING