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FAQ


Please visit the Ingredients page for more details on the ingredients the products contain and the nasty ingredients that have been left out.

Please visit the 30 day satisfaction guarantee page for more information.

 

SKIN

What are some the symptoms of sensitive and sensitized skin?

  • Redness/heat
  • Dryness
  • Tightness
  • Itching
  • Stinging
  • Peeling
  • Rashes

What is the difference between sensitive and sensitized skin?

Sensitive skin is something people are born with. Sensitized skin is when your skin becomes irritated due to environmental factors including harsh skin care.

Tribe Skincare products are suitable for treating both sensitive and sensitized skin. Please see our blog post "Sensitive or Sensitized Skin?"

How do Tribe Skincare products treat sensitive skin?

The focus of the products is to clean, calm, protect and hydrate you skin. This naturally repairs your skin barrier and balances your skin’s PH level.

My skin is not sensitive. Can I still use Tribe Skincare products?

Absolutely! The products are ideal for anyone wanting to achieve optimum skin health.

 

SHIPPING

How much does shipping cost?

Shipping is free within Australia. We do not ship Internationally.

How long does shipping take?

Orders are processed on the day they are received (Monday to Friday) with Australia Post and tracking numbers are issued to you via email. Ensure to check your junkmail.

How do I track my delivery?

Click here to track your Australia Post tracking number (emailed to you) -> https://auspost.com.au/parcels-mail/track.html#/track

 

PRODUCTS

For information on how to use the products and their ingredients, please go to the individual product descriptions.

Are the products Australian-made?

Yes, the products are all made in small batches on the Gold Coast, using locally sourced ingredients.

Are the products vegan & cruelty-free?

Absolutely! This is extremely important to us.

Do your products contain fillers and artificial preservatives?

Absoutely not. Every ingredient in these products is in there to benefit your skin’s health.

 

RETURNS/REFUND POLICY

Returns - Due to hygiene reasons, Tribe Skincare products cannot be returned.

Refunds - If you have not been issued with a tracking number, we can refund your order for change of mind. If you have received your tracking number, we cannot refund your order (due to hygiene reasons). 

 

WHOLESALE

Please contact us at hello@tribeskincare.com.au if you are interested in stocking the brand.