30-day satisfaction guarantee

We totally understand your hesitation. You have tried so many skincare brands ‘for sensitive skin’ and have become skeptical from reacting to skincare with hidden harsh chemicals. Now you can try Tribe Skincare products risk-free.

We are so confident that you are going to love Tribe Skincare products and find them gentle, soothing and hydrating for your sensitive skin.

If you have any irritation or undesired reaction to the products, simply send them back to us within 30 days and we will refund you 100% of what you paid for the product/products.

Please use the products for at least 14 days to allow them to strengthen your skin's barrier. This will reduce any irritation. 

If you wish to return your product/products, please email us at and a return address will be provided to you.


Terms and conditions:

- Photos of the reaction/irritation are required

- 30-day period begins from the date your order is dispatched

- Return item/items must be sent (and tracking number provided) within the 30 day period. We understand it may arrive back to us after the period has ended. The customer is responsible for the return postage cost. 

- Refund is issued once the products are received by us (via your original payment method).

- Excludes Trial/Travel set.

- This policy only applies to purchases made from from 30/12/17.